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UXR Projects

Here is a selection of User Research projects I led in the healthcare and vacation rental industries. 

01

Design Customer Journey Map &
Service Blueprint for Primary Care Clinics

Research Type: Foundational, macro research 

Research Method: Interview, survey, contextual inquiry

Primary Users: Patients, clinic front desk staff

Company: Legacy Health - healthcare system  

Year: 2023

PCP_Service_Blueprint.png

02

Evaluate Health System Website Information Findability

Research Type: Evaluative, micro research 

Research Method: Remote usability testing

Primary Users: Primary care patients

Company: Legacy Health - healthcare system  

Year: 2023

Screen Shot 2023-07-18 at 8.40.07 AM.png

03

Test Innovative Service Model to Improve Patient Access 

Research Type: Generative & evaluative, meso research 

Research Method: Concept testing, interview

Primary Users: Patients, providers, advanced practice providers

Company: Legacy Health - healthcare system  

Year: 2023

DSC_1055_LMG Camas 1625 SE 192.jpeg

04

Expand PCP Online Scheduling via SaaS Workflow Redesign

Research Type: Evaluative, micro research 

Research Method: Tree testing, usability testing

Primary Users: Primary care patients

Company: Legacy Health - healthcare system  

Year: 2023

PATutorial1.png

05

Evaluate Home Owner Website Information Architecture

Research Type: Evaluative, micro research 

Research Method: First-click survey, usability testing

Primary Users: Home owner

Company: VRBO - vacation rental company  

Year: 2019

Vrbo_logo_dark.png

© 2026 by Yung-Sheng Chang

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