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Evaluating the Usability of a Healthcare System's website
* This page is meant to be a brief description of the project. Please contact me directly if you would like to learn how to conduct a remote usability study.
Problem:
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By launching an intercept survey on Legacy Health's website, we understand that patients are having difficulty finding providers' information and learning how to schedule an appointment. Thus, I designed a usability study to have an in-depth investigation of the usability issues and to improve the website design.
Objective:
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Understand how users navigate Legacy Health's website to
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schedule a primary care visit
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search for provider's reviews
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find health services on the A-Z page
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Method:
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A remote usability study was conducted to evaluate the usability issues on Legacy Health's website. Usability study was selected to have an in-depth understanding of the underlying usability causes.
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3 tasks were designed and 9 participants completed the study (5 potential consumers and 4 existing patients).
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The whole study took one month to complete, including the final readout.
Results:
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Increased website information findability on online scheduling by 14.5%
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