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Evaluating the Usability of a Healthcare System's website 


* This page is meant to be a brief description of the project. Please contact me directly if you would like to learn how to conduct a remote usability study.​
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Problem:
  • By launching an intercept survey on Legacy Health's website, we understand that patients are having difficulty finding providers' information and learning how to schedule an appointment. Thus, I designed a usability study to have an in-depth investigation of the usability issues and to improve the website design. 
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Objective:
  • Understand how users navigate Legacy Health's website to
    • schedule a primary care visit
    • search for provider's reviews
    • find health services on the A-Z page 
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Method:
  • A remote usability study was conducted to evaluate the usability issues on Legacy Health's website. Usability study was selected to have an in-depth understanding of the underlying usability causes.
  • 3 tasks were designed and 9 participants completed the study (5 potential consumers and 4 existing patients). 
  • The whole study took one month to complete, including the final readout.  
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Results:
  • Increased website information findability on online scheduling by 14.5%
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