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Yung-Sheng Chang, Ph.D.

School of Information

The University of Texas at Austin

yscchang@utexas.edu
Curriculum vitae

Resume

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I am a mixed-methods user researcher and a recent Ph.D. graduate from the School of Information, The University of Texas at Austin (advisor: Dr. Jacek Gwizdka). My research interests focus on investigating the intersection between health consumers' electronic health literacy and online information search behaviors. won the 2021 ASIS&T SIG-USE Best Paper Award for my work on predicting surrogate information seekers' behaviors. I am interested in other research topics related to online information seeking, trust, and transparency in online health communities, and applying usability testing to verify the design of digital technologies.  

 

I have industrial, research, and teaching experience in user research. I was a User Researcher Intern at Vrbo - Expedia Group in the 2019 Summer, working on the partner production website's information architecture. My research experience includes a wide range of topics, including developing social platforms for older adults, evaluating the usability of a smart vest for health disease patients, testing newly designed smartphone gestures, and evaluating health consumers' behaviors using search engines. In the 2021 and 2022 Spring semesters at UT, I respectively taught undergraduate courses on "Intro to user experience design" and "Evaluation of interactive system".   

When not working, you can find me playing volleyball, being out in the wild, learning the history of a city when traveling, or enjoying a good read over coffee. 

 

  

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